Frequently Asked Questions

What is the Resorts Contact information?

Below is each resorts address, phone number, website.

Winter Park Resort

100 Winter Park Dr,
Winter Park, CO 80482
Phone #: (970) 726-1564
Winterparkresort.com

Steamboat

1847 Ski Time Square Dr,
Steamboat Springs, CO 80487
Phone #: (970) 879-8000
Steamboat.com

Copper Mountain

0509 Copper road,
Copper Mountain, CO 80443
Phone #: (970) 968-2318
Coppercolorado.com

Eldora Mountain Resort

2861 Eldora Ski Rd #140,
Nederland, CO 80466
Phone #: (303) 440-8700
Eldora.com

Crested Butte Resort

500 Gothic Rd,
Crested Butte, CO 81225
Phone #: (970) 349-2222
Skicb.com

Mt. Ruapehu

Private Bag 71902,
Mt Ruapehu 3951, New Zealand
Phone #: 0508 RUAPEHU (782 734)
Mtruapehu.com

Where can i purchase my pass?

You can purchase your pass online:

For Multi Mountain Season Passes Click Here / Multi Mountain Pack Products Click Here
For Single Mountain Season Passes Click Here / Single Mountain Pack Products Click Here

Additional purchase locations will be available August 2015

What are my pass benefits?

  • 20 Friends & Family tickets. 10 to Winter Park Resort and 10 to Copper Mountain. $69/day (open - 12/18) and $79 (12/19 - close)
  • 40% off walk-in rate at the Coca-Cola® Tubing Hill for pass-holders only
  • 40% discount on walk-in rates of ski or snowboard rental equipment (excluding lesson packages) for pass holder and up to 2 friends & family at Winter Park Resorts
  • 30% off tuning at the WPRR Tune Shop
  • 30% off retail purchases at The Jane Shop at Winter Park Resort excluding hard-goods and electronics
  • 10% off retail purchases at West Portal Outfitters, Columbia, Showcase Snowboards, Winter Park Resort Rentals - Village Retail, and Sunspot Mercantile
  • 10% off at Mary Jane Cafe, Moffat Market and Snoasis at Winter Park Resort
  • $20 off walk-in rate on full day and MAX4 half day adult or child group lesson with Winter Park Ski + Ride School. (Valid for pass holder and immediate dependents only)
  • Access to Winter Park Winter add-ons for discounts on Coca Cola Tubing Pass, Tune Pass, Demo Pass, Lesson Pass and Vintage Hotel Lodging Pass
  • Access to Winter Park Summer add-ons for discounts on Trestle® Bike Park Season Pass, Adventure Pass, & The Combo Adventure/Trestle Bike Park Season Pass Click Here
  • Click Here for a Free one-year subscription to SKI magazine (U.S. Households only).
  • 7 non-transferable days at Mt. Ruapehu, in New Zealand (valid only for passholder)
  • Free summer scenic chairlift rides at Copper Mountain for foot passengers (no bikes)
  • 20% off Woodward at Copper Freestyle Lessons, Intro Sessions, Drop In Sessions and Skate/Bike Sessions
  • Receive a 20% discount when you stay in a Crested Butte Mountain Resort-managed lodging property. Choose from The Grand Lodge, The Lodge at Mountaineer Square, Plaza condominiums and more. No minimum stay is required. Some date restrictions may apply during the 2014-2015 winter season. CBMR Lodging must be booked directly through Crested Butte Vacations by calling 1-855-923-7453. Ask for the Rocky Mountain Super Pass+ package.
  • Receive special pass holder discounts via monthly Pass Perks emails.
  • 20 Friends & Family tickets. 10 for Winter Park Resort and 10 for Copper Mountain. $69/day (open - 12/18) and $79 (12/19 - close)
  • 40% off walk-in rate at the Coca-Cola® Tubing Hill for pass-holders only
  • 40% discount on walk-in rates of ski or snowboard rental equipment (excluding lesson packages) for pass holder and up to 2 friends & family at Winter Park Resort
  • 30% off tuning at the WPRR Tune Shop
  • 30% off retail purchases at The Jane Shop at Winter Park Resort excluding hard-goods and electronics
  • 10% off retail purchases at West Portal Outfitters, Columbia, Showcase Snowboards, Winter Park Resort Rentals - Village Retail, and Sunspot Mercantile
  • 10% off at Mary Jane Cafe, Moffat Market and Snoasis at Winter Park Resort
  • $20 off walk-in rate on full day and MAX4 half day adult or child group lesson with Winter Park Ski + Ride School. (Valid for pass holder and immediate dependents only)
  • Access to Winter Park Winter add-ons for discounts on Coca Cola Tubing Pass, Tune Pass, Demo Pass, Lesson Pass and Vintage Hotel Lodging Pass
  • Access to Winter Park Summer add-ons for discounts on Trestle® Bike Park Season Pass, Adventure Pass, & The Combo Adventure/Trestle Bike Park Season Pass Click Here
  • Click Here for a Free one-year subscription to SKI magazine (U.S. Households only).
  • 7 non-transferable days at Mt. Ruapehu, in New Zealand (valid only for passholder)
  • Receive special pass holder discounts via monthly Pass Perks emails
  • 10 Friends & Family tickets at Winter Park Resort. $69/day (open - 12/18) and $79 (12/19 - close)
  • 40% off walk-in rate at the Coca-Cola® Tubing Hill for pass-holders only
  • 40% discount on walk-in rates of ski or snowboard rental equipment (excluding lesson packages) for pass holder and up to 2 friends & family at Winter Park Resort
  • 30% off tuning at the WPRR Tune Shop
  • 30% off retail purchases at The Jane Shop at Winter Park Resort excluding hard-goods and electronics
  • 10% off retail purchases at West Portal Outfitters, Columbia, Showcase Snowboards, Winter Park Resort Rentals - Village Retail, and Sunspot Mercantile
  • 10% off at Mary Jane Cafe, Moffat Market and Snoasis at Winter Park Resort
  • $20 off walk-in rate on full day and MAX4 half day adult or child group lesson with Winter Park Ski + Ride School. (Valid for pass holder and immediate dependents only)
  • Access to Winter Park Winter add-ons for discounts on Coca Cola Tubing Pass, Tune Pass, Demo Pass, Lesson Pass and Vintage Hotel Lodging Pass
  • Access to Winter Park Summer add-ons for discounts on Trestle® Bike Park Season Pass, Adventure Pass, & The Combo Adventure/Trestle Bike Park Season Pass Click Here
  • Click Here for a Free one-year subscription to SKI magazine (U.S. Households only).
  • Receive special pass holder discounts via monthly Pass Perks emails.
  • 10 Friends & Family tickets at Winter Park Resort. $69/day (open - 12/18) and $79 (12/19 - close)
  • 40% off walk-in rate at the Coca-Cola® Tubing Hill for pass-holders only
  • 40% discount on walk-in rates of ski or snowboard rental equipment (excluding lesson packages) for pass holder and up to 2 friends & family at Winter Park Resort
  • 30% off tuning at the WPRR Tune Shop
  • 30% off retail purchases at The Jane Shop at Winter Park Resort excluding hard-goods and electronics
  • 10% off retail purchases at West Portal Outfitters, Columbia, Showcase Snowboards, Winter Park Resort Rentals - Village Retail, and Sunspot Mercantile
  • 10% off at Mary Jane Cafe, Moffat Market and Snoasis at Winter Park Resort
  • $20 off walk-in rate on full day and MAX4 half day adult or child group lesson with Winter Park Ski + Ride School. (Valid for pass holder and immediate dependents only)
  • Access to Winter Park Winter add-ons for discounts on Coca Cola Tubing Pass, Tune Pass, Demo Pass, Lesson Pass and Vintage Hotel Lodging Pass
  • Access to Winter Park Summer add-ons for discounts on Trestle® Bike Park Season Pass, Adventure Pass, & The Combo Adventure/Trestle Bike Park Season Pass Click Here
  • Click Here for a Free one-year subscription to SKI magazine (U.S. Households only).
  • 7 non-transferable days at Mt. Ruapehu, in New Zealand (valid only for passholder)
  • 3 non-transferable days at Hlidarfjall in Iceland (valid only for passholder)
  • Receive special pass holder discounts via monthly Pass Perks emails
  • Kids Ski Free. One Child (12 and under) is eligible to receive a FREE Season Pass with parent, grandparent, or legal guardian purchase of an Adult Steamboat Season Pass (Senior rates are not applicable in combination with Kids Ski Free).
  • 10% Off excluding alcohol and gratuity at all SSRC outlets. Cannot be combined with other offers.
  • 25% Off lessons excluding private lessons, Kids Vacation Center, and discounted programs. Cannot be combined with other offers.
  • 20% Off equipment rentals from Steamboat Ski & Sport and The Pro Shop.
  • 15% off regularly priced items at any SSRC outlet.
  • 15% off spa treatments and retail at the Steamboat Grand Spa.
  • $10 daily snowshoe rental. 20% off Gourmet Snowshoe tours.
  • Steamboat Full Season and Unlimited Passholders receive Summer 2014 and 2015 access.
  • Nordic Center: Adult add-on season pass: $139, Senior add-on season pass: $110, Kids add-on season pass: $35
  • 5 Days at Tremblant, Stratton and Snowshoe. (NOT VALID AT WINTER PARK). May also upgrade to unlimited access to Winter Park for $100.
  • $250 in credit vouchers to be used toward lift tickets and lodging at other Intrawest Resorts. Does not apply to Kids Ski Free passes or 5 & under passes
  • Passholder Lodging Package Click Here
  • Friends and Family Lift Tickets (Adult Full Season and Unlimited Passholders): 4 regular season friends & family tickets at $79 per ticket. 4 early/late season friends & family tickets at $59 per ticket.
  • For College and Senior Passholders: 2 regular season friends & family tickets at $79 per ticket. 4 early/late season friends & family tickets at $59 per ticket.
  • Special night skiing add-on pass pricing
  • Renewing passholders will receive one FREE ticket valid November 6 - December 18, 2015. Valid for Adult, Teen, Child and Senior 65+ passholders only. Not valid for 5 and under passholders.
  • Unlimited and unrestricted (no blackouts) skiing/riding at Copper Mountain for the 2015/2016 season.
  • All Copper Season Passes will receive 3 FREE days of skiing at Taos Ski Valley, NM. Three free days of skiing at Taos Ski Valley for all 2014/2015 Copper Mountain full price season pass holders (not valid 12/26-12/31/15, Rocky Mountain Super Pass and Rocky Mountain Super Pass+ not eligible).
  • The Copper Season Pass is non-transferable – this pass CANNOT be used by anyone other than the person it is issued to.
  • 10 Copper Mountain Friends and Family Tickets. Friends and Family tickets from as low as $69. Valid for Adult, Teen, Child and Senior 65+ passholders only.
  • All Copper Mountain passholders will receive 3 FREE days at Monarch Mountain, CO
  • All Copper Mountain passholders will receive 5 FREE days at Mt. Ruapehu, New Zealand
  • All Copper Mountain passholders will receive 3 FREE days of skiing at Taos Ski Valley, NM
  • Free skiing at Grand Targhee as long as you stay with Grand Targhee lodging
  • 50% off Tubing Walk-up Sessions (based on availability)
  • 33% off Lodging when three or more nights are booked
  • 20% off Woodward at Copper Freestyle Lessons and Winter Camps
  • 20% off at Solitude Station. Discount for the passholder only, passholder must be present, does not include alcohol, pre-packaged products and discounted meals or items
  • 10% off at all Copper owned food and beverage locations. Discount for the passholder only, passholder must be present, does not include alcohol, pre-packaged products and discounted meals or items
  • 20% off Ski & Ride School group lessons!
  • 50% off one, one day Demo Ski rental at Copper Rocker (redeemed by passholder only for the passholder, non-transferrable, snowboards not available). Discount is loaded on your pass.
  • 30% off all items in any one purchase at Copper's new logo store located in Center Village, The Copper 'C.' No double discounts, passholder must be present at time of purchase.
  • 10% off regularly priced merchandise at Copper Sports, Kelly's Closet and our new official Copper Logo Store - The Copper 'C' (excludes Go Pro products, no double discounts)
  • 10% off walk-up Rentals at Copper Sports
  • 20% off walk-up Ski Demo Rentals at Copper Rocker Demo Ski Shop (snowboards not available)
  • 10% off any tune by Copper Mountain's Wintersteiger at The Fix Tune Shop
  • 20% off monthly Athletic Club membership
  • 20% off daily athletic club entry
  • 10% off any non-package spa service
  • Free Summer Scenic Lift Rides
  • 40% discount on walk-In rates of ski or snowboard rental equipment (excluding lesson packages) for pass holder at Winter Park Resort
  • 30% off tuning at the WPRR Tune Shop
  • 30% off retail purchases at The Jane Shop at Winter Park Resort excluding hard-goods and electronics
  • 10% off retail purchases at West Portal Outfitters, Columbia, Showcase Snowboards, Winter Park Resort Rentals - Village Retail, and Sunspot Mercantile
  • 10% off at Mary Jane Cafe, Moffat Market and Snoasis at Winter Park Resort
  • $20 off walk-in rate on full day and MAX4 half day adult or child group lesson with Winter Park Ski + Ride School. (Valid for pass holder and immediate dependents only).
  • Receive special pass holder discounts via monthly Pass Perks emails
  • Click Here for a Free one-year subscription to SKI magazine (U.S. Households only).
  • 4 Friends & Family tickets. $69/day (open - 12/18) and $79 (12/19 - close)
  • 40% off walk-in rate at the Coca-Cola® Tubing Hill for pass-holders only
  • 40% off walk-in ski and snowboard rentals
  • 10% off food and beverage at select WPR restaurants
  • $20 off walk-in rate on full day and MAX4 half day adult or child group lesson with Winter Park SRS
  • Those renewing their Four Pack will receive a BOUNS DAY!
  • 4 Copper Mountain Friends and Family Tickets. Friends and Family tickets from as low as $69.
  • 10% off at all Copper owned food and beverage locations. Discount for the passholder only, passholder must be present, does not include alcohol, pre-packaged products and discounted meals or items
  • 50% off Tubing Walk-up Sessions (based on availability)
  • 20% off at Solitude Station. Discount for the passholder only, passholder must be present, does not include alcohol, pre-packaged products and discounted meals or items
  • 33% off Lodging when three or more nights are booked
  • 20% off Ski & Ride School group lessons!
  • 20% off Woodward at Copper Freestyle Lessons and Winter Camps
  • 10% off regularly priced merchandise at Copper Sports, Kelly's Closet and our new official Copper Logo Store - The Copper 'C' (excludes Go Pro products, no double discounts)
  • 10% off walk-up Rentals at Copper Sports
  • 20% off walk-up Ski Demo Rentals at Copper Rocker Demo Ski Shop (snowboards not available)
  • 10% off any tune by Copper Mountain's Wintersteiger at The Fix Tune Shop
  • 20% off monthly Athletic Club membership
  • 20% off daily Athletic Club entry
  • 10% off any non-package spa service
  • Free Summer Scenic Lift Rides

What are my 2015/16 Friends & Family Benefits?

You will receive family and friend benefits with the purchase of the specific passes below:
  • Super Pass™ holders will receive 20 Friends & Family tickets. 10 for Winter Park Resort and 10 for Copper Mountain. $69/day (open - 12/18) and $79 (12/19 - close). Included for all ages except Child Passes.
  • Route 40 Pass holders will receive 10 Friends & Family tickets to Winter Park Resort. $69/day (open - 12/18) and $79 (12/19 - close). Included for all ages except Child Passes.
  • Winter Park Resort Season Pass holders will receive 10 Friends & Family tickets at Winter Park Resort. $69/day (open - 12/18) and $79 (12/19 - close). Included for all ages except Child Passes.
  • Winter Park Four Pass holders will receive 4 Friends & Family tickets. $69/day (open - 12/18) and $79 (12/19 - close)
  • Copper Mountain Season Pass 10 Copper Friends and Family Tickets. Friends and Family tickets from as low as $69
  • Copper Mountain Four Pack 4 Copper Mountain Friends and Family Tickets. Friends and Family tickets from as low as $69

How to register/view profile?

Click Here to register or view your profile.

What is the Waiver & agreement?

Click Here to sign your liability waiver online:

Signing your Release of Liability Waiver is simple – just click the button above. Once you are logged into your online account, just click the "Waiver Agreement" button. The Required Data Wizard will walk you through the process. If you’ve forgotten your login information, follow the directions on the login page to retrieve your username and password.

What is the Privacy Policy?

Click Here to view the privacy policy.

What is Pass Insurance?

Travel Guard’s Ski Pass Insurance is available for purchase for 6% of the price of the pass product. Travel Guard’s Ski Pass Insurance Plan can provide coverage for you and your ski pass investment when the unexpected happens. The plan may provide coverage if: Download a complete Description of Coverage

  • You or someone in your family has an illness or injury
  • You become injured and can't ski for the rest of the season
  • You or a traveling companion loses a job
  • Your destination is uninhabitable by a natural disaster, vandalism, or burglary
  • You become pregnant and cannot ski

* Note: The Ski Pass Insurance Plan is not transferable or refundable. Claims are pro-rated based on the number of days skied prior to the date of the incident preventing the use of the season pass. A waiver of the pre-existing medical condition exclusion is included if plan is purchased within 14 days of making your initial deposit. Ski passes are non refundable and not transferable. If you do not purchase the Ski Pass Insurance Plan, you will be solely responsible for any loss to, or loss of use of, your ski pass. The Ski Pass Insurance Plan is offered through Travel Guard.

What is the Downpayment Plan?

Lock in your season pass purchase at current rates, with our $49 down payment plan, and pay the final balance in fall. The down payment plan is only available for season pass purchases through June 1, 2015.

  • When you purchase the down payment plan for your 2015/16 season pass, you are also making the non-refundable commitment to pay the balance of the full purchase price of the pass in mid-September. The $49 down payment is payable immediately, and the remaining balance is due in a one-time auto charge payment on or after September 15th, 2015. By signing up for and agreeing to the payment plan, you are also authorizing the final balance of your pass purchase to be charged to the same credit card as initial purchase.
  • The $49 down payment is non-refundable and non-transferable. The auto-charge for the final balance payment cannot be cancelled, and is non-refundable and non-transferable.
  • To protect your ski pass purchase against unexpected changes in plan, you may wish to purchase Pass Insurance. Click Here for complete details.
  • The down payment plan is not a "lay-away program," and smaller frequent payments over summer are not possible. However, you may pay off the full amount prior to mid-September 2015 by calling our Season Pass Office at 970.726.1423 or emailing us at SeasonPass@winterparkresort.com.
  • If you wish or need to change the credit card used for the final balance auto-charge, you must contact us by September 2015 by calling our Season Pass Office at 970.726.1423 or emailing us at SeasonPass@winterparkresort.com.
  • Please review the complete 2015/16 Payment Plan Purchase Agreement and Authorization below:
By signing this Agreement, I understand that I am selecting a down payment option for the 2015-2016 Season Pass for one or more of the following pass products: a Winter Park Resort season pass, the Rocky Mountain Super Pass, or the Rocky Mountain Super Pass Plus. I agree to pay the full price of each pass I am purchasing. I understand and agree that an initial payment of $49.00 per pass is payable immediately and that the remaining amount of each pass is due on September 15, 2015. I authorize Intrawest/Winter Park Operations Corporation (IWPOC) to charge my credit card in the amount of $49.00 and authorize IWPOC to charge my credit card again on or after September 15, 2015, for the remaining amount due on each pass as a final payment for each pass. I understand, acknowledge and agree that my initial payment of $49.00 per pass is nonrefundable, is not transferable to another person, and cannot be exchanged for or applied towards another pass product.

Cardholder hereby certifies that he/she is at least 18 years of age, is the authorized signatory for the credit card listed below, and he/she wishes to purchase one or more of the above-described products on a non-refundable basis. In the event a Cardholder places an unfounded chargeback against said card, or fails to pay the above-described amount, he/she agrees to pay all costs of collection, whatsoever, including reasonable attorneys’ fees incurred by IWPOC as applicable.

There are no additional charges for participating in the down payment plan option. The following balances on down payment plan purchases will be charged on or after September 2015:

Rocky Mountain Super Pass Plus Remaining Balance

Season Pass Purchase Date Child Teen College Adult 70+
By April 7 $220 $330 $330 $420 $330

Rocky Mountain Super Pass Remaining Balance

Season Pass Purchase Date Child Teen College Adult 70+
By April 7 $220 $330 $330 $420 $330

Winter Park Season Pass Remaining Balance

Season Pass Purchase Date Child Teen College Adult 70+
By April 7 $180 $260 $260 $350 $260

How will i receive my pass?

  • Online and telephone purchases of winter and summer season passes are available for pick up at Village Rentals/Trestle Bike Park Shop or at Guest Services, both located in Winter Park Resort. During Fall our Front Range partners Christy Sports are also a fulfillment location.
  • Online and telephone purchases of winter season passes are printed and mailed after final balance payments have been processed. International pass holders simply pick-up your pass at Guest Services at the start of your stay.
  • Depending on the winter season pass product you purchased, you may not receive a new photo pass. If you “renewed” your pass you will simply reactivate the photo pass you used last winter. If you’d like to confirm the pass number of your active ski pass, or would like to know if you will be receiving a new pass, please email us with your pass number, name and birthdate, or call 970.726.1564.
    • Purchases of ski passes by first-time guests require your photo to print your pass. Log into your online account to upload a head and shoulders shot (similar to a drivers' license/passport photo), or have your photo taken and pass printed at the Winter Park Guest Services on your first visit.
  • If your photo pass from last season needs changing, or the kids have grown and you’d like a different photo on their pass, upload new photos through your online account and then call our Season Pass Office at 970.726.1423 to request a new pass be mailed to you. New photos need to be uploaded before September 1.
  • During an online purchase of a season pass, you signed your Release of Liability Waiver. For all phone orders you will need to log into your online account to complete this step. Parents/guardians need to log into their own account to access their minor child's account. If you need help adding or associating a child to your account, please contact us at 970.726.1564.

If you have additional questions, click here, or call us at 970.726.1564. See you on the slopes soon!

What is the Refund Policy?

Passes are non-refundable, non-transferable and not for re-sale.
To Learn more about Pass Insurance, Click Here

What is the Automatic Renewal Program?

New this year we are introducing the Automatic Pass Renewal Program. By selecting auto renewal during the check-out process you are ensuring that:

  • Your season pass is automatically renewed next season; and
  • You receive the lowest introductory price on the next year’s season pass.
  • Select the auto renewal check box during this year’s season pass purchase process.
  • Next year when we launch season pass sales, generally in March, we will automatically renew your season pass.
    • Your purchase will mirror this year’s purchase. For example, if you purchased 4 Winter Park Season passes for the 2015/2016 season your renewal will include 4 Winter Park Season passes for the 2016/2017 season.
    • If you purchased insurance, we will add insurance to the price.
    • We will evaluate the ages of the passholders and will adjust the product purchases based on the passholder’s date of birth. For example, if this year a passholder qualifies for a Child pass and next year qualifies for a Teen pass the individual will be renewed at the Teen rate.
    • College and Military purchases are excluded from auto renewal.
    • The Automatic Pass Renewal Program is only available on the Winter Park Season Pass, Route 40 Pass, Rocky Mountain Super Pass and Rocky Mountain Super Pass Plus products.
    • The release that you signed this season will be valid for all seasons in which you participate in auto-renew. Except that if the passholder is a minor and turns 18 we will require a new release to be signed for the next season.
  • $49.00 per pass will be charged to the credit card on file as an initial payment on the product launch date.
  • Upon this charge, IWPOC will send an email to the email address on file, disclosing the introductory pass price for the upcoming season.
  • The balance due will be charged on or around September 15th.
  • Unfortunately we know plans can change, so if you I don’t want to cancel, please contact the season pass office by emailing seasonpass@winterparkresort.com or by calling the 970-726-1423 before May 1. We will cancel your participation in this program and, if we have already charged you, we will refund your purchase.

I Still Need Help, Who Can I contact?

Click Here for the resorts pass purchasing office.