Frequently Asked Questions
Many of the common questions you may have about the Ski Pass Insurance Plan are listed below, so please read our FAQ section. If you cannot find the answer you are looking for, you can call our 24-hour dedicated phone number at Travel Guard, 866.370.0246.
Q. What are the reasons I can file a claim for reimbursement?
A. You can always file a claim if you cannot use your season pass. Travel Guard reviews all claims on an individual basis. Below is a brief outline of the coverage listed in the Description of Coverage.
|Sickness, injury, or death of an insured or family member.
||Injury or sickness must be so disabling that the insured can no longer ski/snowboard as certified by a physician at the time of sickness or injury. The insured family member’s illness or injury must be life-threatening, as certified by a physician or because they require the insured’s care.
|Insured’s primary residence or destination being made uninhabitable by natural disaster, vandalism or burglary.
||The primary residence or destination must be deemed uninhabitable due to flood, hurricane, tornado, earthquake, fire, wildfire, volcanic eruption, or blizzard; vandalism; and/or burglary determined by a policy report.
|Insured or traveling companion being subpoenaed, required to serve on a jury, hijacked, or quarantined.
||Local authority reports or documentation (such as a police report) must be provided.
|Insured is called to active military service or military leave is revoked or reassigned.
||Documentation provided proving leave reassignment or deployment is required.
|Insured or traveling companion has an involuntary employer-initial transfer within 100 or more miles after the effective date of coverage.
||Insured or traveling companion must be an active employee for the same employer for one year or more and will require proper documentation from employer regarding transfer.
|Insured has a complication of pregnancy, normal pregnancy or childbirth.
||Medical documentation must be provided to show that normal pregnancy or complication occurred after the effective date of the coverage.
|Insured or traveling companion is involuntarily terminated or laid off following the effective date of
|Insured or traveling companion must be an active employee for the same employer for one year or more. This provision is not applicable to temporary employment, independent contractors, or self-employed persons.
Q. Can I purchase pass insurance for all ski products you offer?
You cannot purchase insurance for tickets, but you can purchase insurance for all passes.
Q. Will I get a full reimbursement of my pass purchase price?
Reimbursement is based on the usage of your pass. An exact, pro-rated amount for your claim will be determined after documentation has been received and reviewed. Daily use of your pass is valued at $60 per day for ages 13-69, $40 per day for ages 12 & under or 70 & over.
Q. If my pass is reimbursed this year, will I still be eligible to renew next year?
Yes. If your pass was reimbursed, you will still be able to renew for the following season.
Q. How long will the Ski Pass Insurance Plan be available?
A. The insurance plan will only be available until the start of the ski season or 30 days after you purchase the season pass, whichever date comes later.
Q. Can I go to the resort pass office or call the resort to get reimbursed on my pass?
A. No. All claims are processed through Travel Guard. Please call 866.370.0246 to initiate a claim.
Q. What if I didn’t purchase pass insurance – can I get reimbursed?
A. No. Reimbursements will only be made if you purchased pass insurance and if you suffer a covered loss. Please note that the amount reimbursed is based on the number of days skied at the time of the incident. Please note: Ski Colorado will not refund your ski pass regardless of reason.
Q. Is Pass Insurance refundable or transferable?
A. No. The Ski Pass Insurance Plan is not transferable or refundable.
Q. I have more-detailed questions about the coverage. Who can I call?
A. Travel Guard has a dedicated phone number for Ski Colorado pass holders available 24 hours every day. Please call them at 866.370.0246.
This is only a brief description of the coverage(s) available. The Policy will contain reductions, limitations, exclusions and termination provisions. Insurance is underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company, with its principal place of business at 175 Water Street, New York, NY 10038 and currently authorized to transact business in all states and the District of Columbia. NAIC No. 19445. Coverage may not be available in all states.